Shipping Policy

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Once your payment is received, orders are sent to production. Production usually takes 3-5 business days. Then your ordered is shipped arriving to you in 4-8 business days after production is complete.

WHICH CARRIER DO YOU USE?

We ship most items with USPS, some with UPS.

I DIDN'T RECEIVE MY ORDER

Please email us: justamomthang@gmail.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

All Metal Art items are final sale due to its a custom made product and our warehouse won't be able to resell the item to other customers.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.